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1. Community
2. Support Forum
3. Lost Authenticator App

Hi there,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

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• France
• December 22, 2022 17:47
• 0 votes

1. Community
2. Support Forum
3. 2FA not working

Hi Oleh,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an e...

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• France
• December 22, 2022 14:59
• 0 votes

1. Community
2. Support Forum
3. Request Script run to reset data/space used counters

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• December 21, 2022 20:46
• 0 votes

1. Community
2. Support Forum
3. Tell me the Client ID

Hi Yukiko,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• December 21, 2022 18:09
• 0 votes

1. Community
2. Support Forum
3. Restore delete files

Hi Randall,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• December 21, 2022 18:08
• 0 votes

1. Community
2. Support Forum
3. My Box colleagues box is not longer inititialising

Hi Jennie,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I see that...

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• France
• December 21, 2022 16:07
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for.

Hi Fatima,  Welcome to the Box Community, I'm happy to help! In order to access this folder, you either need to be added as a 'collaborator' or the owner if the folder will have to provide you with...

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• France
• December 21, 2022 16:03
• 0 votes

1. Community
2. Support Forum
3. Mac computer

Hi there,  Welcome to the Box Community, I'm happy to help! Have you tried to restart your Mac computer yet? If you haven't, can you try this first and see if that helps? If the issue persists, ple...

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• France
• December 21, 2022 15:56
• 0 votes

1. Community
2. Support Forum
3. Box Metadata to SharePoint List/Library

Hi Agnibh, Welcome to the Box Community, I'm happy to help! I understand that you want to export metadata into Sharepoint List or Library, I've checked and was able to confirm that we do not have t...

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• France
• December 21, 2022 15:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box drive not available offline

Hi Maurice Welcome to the Box Community, I'm happy to help! Have you recently updated or made changes with your OS? It sounds like not an issue with the Box Drive's offline feature but instead, sta...

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• France
• December 20, 2022 20:48
• 0 votes