France

1. Community
2. Support Forum
3. Changing SSO Provider

Hi Michael,  Welcome to the Box Community! Admins are not able to change IdP’s through self-service, at this time and they only modify the cert for an existing connection. Changing SSO provider wil...

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• France
• June 16, 2021 18:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. can't contect to desktop Box

Hi Mengmeng,  Welcome to the Box Community! Looks like the error that you encounter is similar to what is described in this article: https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-...

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• France
• June 15, 2021 20:50
• 0 votes

1. Community
2. Support Forum
3. Access from web browsers

Hi Yuko,  Welcome to the Box Community! You are correct, Box’s Device pinning feature enables admins to establish a policy for the maximum number of devices that managed users can access Box’s serv...

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• France
• June 15, 2021 20:46
• 0 votes

1. Community
2. Support Forum
3. any updates for M1 Mac version of box?

Hi Adriaan and Stefano, Welcome to the Box Community! Box Drive still leverages kernel extensions in the most recent version. It is on our product roadmap to release a version of Drive leveraging S...

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• France
• June 15, 2021 20:31
• 0 votes

1. Community
2. Support Forum
3. Create Custom External Form/Report

Hi Isaiah,  Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about.    If this is something you would like to be able to do, I would highly recommend sub...

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• France
• June 15, 2021 20:22
• 0 votes

1. Community
2. Support Forum
3. Unable to Sync folders from Box to my Box drive. Sync option is missing User to Sync folders they choose

Hi Brian,  Welcome to the Box Community! The Sync option in Box.com is not a function used in Box Drive, it is only use for Box Sync app. When using Box Drive, your entire folder structure will be ...

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• France
• June 14, 2021 21:35
• 0 votes

1. Community
2. Support Forum
3. Box Drive not syncing offline files

Hi Ben,  Box Sync and Box Drive cannot be installed on the same device as it may cause multiple issues. Since Box Drive has nearly all of Sync’s capabilities -- including the ability to work offlin...

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• France
• June 14, 2021 21:31
• 0 votes

1. Community
2. Support Forum
3. Map of Box Site Contents

Hi Gautam,  Welcome to the Box Community! Admins may run a Folders and files report, to export and get a list of the files and folders of a specific user or your entire Box account. Kindly check th...

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• France
• June 14, 2021 21:24
• 0 votes

1. Community
2. Support Forum
3. Problema com ficheiros partilhados

Hi Antonio,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ...

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• France
• June 14, 2021 18:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. I can't enter a new payment card

Hi Privia,  Welcome to the Box Community!   I understand you are having trouble updating your payment information. This will require our Billing team to work directly with you so I went ahead and c...

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• France
• June 14, 2021 18:43
• 0 votes