France

1. Community
2. Support Forum
3. Tags and Comments

Hi Mike,  Welcome to the Box Community! Upon checking, Tags and Comments are current not downloadable and there is not a way to copy a folder or file and have it retain its tags and comments. If th...

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• France
• May 26, 2021 19:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Android update

Hi Dan,  Welcome to the Box Community! The latest version of Box for Android app is version 5.21.24. Please go to Google Playstore to update your Box Android app with the latest version. Thanks for...

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• France
• May 26, 2021 19:27
• 0 votes

1. Community
2. Support Forum
3. Big Sur May update breaks Box Drive

Hi Glenn,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• May 25, 2021 22:22
• 0 votes

1. Community
2. Support Forum
3. Privacy

Hi Dotan,  Welcome to the Box Community! As the owner of a content, you have the ability to "hide collaborators". With this enabled, collaborators with "Editor" access and below will not be able to...

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• France
• May 25, 2021 20:02
• 0 votes

1. Community
2. Support Forum
3. Layout of Invoice

Hi Eileen,  Welcome to the Box Community! To help check on this, I went ahead and created a ticket for you with our Billing team. Kindly check your email for details and updates.   Best,

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• France
• May 25, 2021 19:58
• 0 votes

1. Community
2. Support Forum
3. Problems with Collaborator Invites

Hi Michael,  Welcome to the Box Community! This error message would pop up if you were putting in characters with periods in them which would get interpreted as URLs in the "Message" field when sen...

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• France
• May 25, 2021 19:55
• 0 votes

1. Community
2. Support Forum
3. how can i change payment method to a di that i am co-owner to?

Hi Uri,  Welcome to the Box Community! This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request. Kindly c...

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• France
• May 25, 2021 19:44
• 0 votes

1. Community
2. Support Forum
3. Box Sync files are taking up HD space not associated with sync folder.

Hi Ted,  Thanks for checking. This may require our support team to help investigate so I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this....

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• France
• May 25, 2021 19:17
• 0 votes

1. Community
2. Support Forum
3. Box Sync files are taking up HD space not associated with sync folder.

Hi Theodore,  Welcome to the Box Community! If you've already configured Box Sync folder location on your E Drive, it should only take up storage in that location Can you confirm, do you perhaps ha...

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• France
• May 24, 2021 22:59
• 0 votes

1. Community
2. Support Forum
3. Files no longer accessible on desktop

Hi Lisa,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and create...

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• France
• May 24, 2021 21:14
• 0 votes