France

1. Community
2. Support Forum
3. New file added notification to shared link viewers

Hi Hope,  Welcome to the Box Community! Only collaborators who have enabled the upload notification will get notification when new files are added in the folder. To learn more about these notificat...

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• France
• May 19, 2021 21:51
• 0 votes

1. Community
2. Support Forum
3. account cancellation

Hi James, Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help with your request....

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• France
• May 19, 2021 21:41
• 0 votes

1. Community
2. Support Forum
3. Change of address

Hi Dorien, Welcome to the Box Community!   This will require our Billing team to work directly with you in updating your account information, so I went ahead and created a ticket for you to help wi...

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• France
• May 19, 2021 19:42
• 0 votes

1. Community
2. Support Forum
3. Tab "external users" not opening

Hi Katja, Welcome to the Box Community! To make sure that every angle is checked, can you do the following troubleshooting tips so we can isolate if this is a browser issue? Can you try to clear c...

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• France
• May 19, 2021 19:38
• 0 votes

1. Community
2. Support Forum
3. Is there anyway I can see the password that I set on shared link?

Hello again,  It's been a pleasure! Thanks again for your participation in the Community! Best,

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• France
• May 18, 2021 22:33
• 0 votes

1. Community
2. Support Forum
3. Box drive synching

Hi Hugo, Welcome to the Box Community! Have you checked to see if Box Drive is running on your device? Also, check to see if there are problem items that could prevent saving your files to Box.  Bo...

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• France
• May 18, 2021 22:29
• 0 votes

1. Community
2. Support Forum
3. Box Drive Login Window Not Created

Hi there,  Welcome to the Box Community! Can you try manually resetting your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Ba...

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• France
• May 18, 2021 22:26
• 0 votes

1. Community
2. Support Forum
3. Search Function Only Directs to Folders

Hi Blake,  Welcome to the Box Community! Have you checked our article on using the Search function in Box? https://support.box.com/hc/en-us/articles/360043696314-Search-for-Files-Folders-and-Conten...

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• France
• May 18, 2021 22:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive on 2014 MacBook Air with Big Sur

Hi Jeffrey,  Welcome to the Box Community! This will require our Box Support team to work directly with you, so I've gone ahead and created a ticket for you support ticket for you to help look into...

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• France
• May 18, 2021 22:17
• 0 votes

1. Community
2. Support Forum
3. Scanned PDF file size

Hi Richard,  Welcome to the Box Community!   For any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team reviews all subm...

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• France
• May 18, 2021 22:15
• 0 votes