Tab "external users" not opening

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  • France

    Hi Katja,

    Welcome to the Box Community!

    To make sure that every angle is checked, can you do the following troubleshooting tips so we can isolate if this is a browser issue?

    • Can you try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Try logging in to your Box Account using different browsers and see if it makes any difference when accessing the External user tab. 
    • Try logging in to with add-ons or extensions disabled on your browser/s

    If the issue persists, will require our Box Support team to work directly with you. Please go ahead and submit a support ticket by clicking the “Contact Support” link just above this page.


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  • Katja Eckardt

    Thank you very much - clearing cache and cookies solved the problem :-)

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