France

1. Community
2. Support Forum
3. Set up Box Sync on a new Mac and it's DELETED FILES

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• May 14, 2021 21:31
• 0 votes

1. Community
2. Support Forum
3. Is there anyway I can see the password that I set on shared link?

Hi there,  Welcome to the Box Community! You can't see the password that you've set for a Shared link however, you can always change it by going to the "Link settings", then click the "Require Pass...

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• France
• May 14, 2021 19:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. User activity report for open / public shared links only

Hi there,  Welcome to the Box Community!  If you are an admin of your Box or co-admin with permission to run Reports, you may generate a "Shared link" report. A Shared Links report lists all active...

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• France
• May 14, 2021 18:56
• 0 votes

1. Community
2. Support Forum
3. Refund Please

Hi Randy,  Welcome to the Box Community!   This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.  ...

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• France
• May 14, 2021 18:34
• 0 votes

1. Community
2. Support Forum
3. file download and deleting happening in background

Hi Sheri,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an...

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• France
• May 13, 2021 18:36
• 0 votes

1. Community
2. Support Forum
3. Box and Box Drive not syncing

Hi Laura,  Welcome to the Box Community! I checked our status page https://status.box.com/ but there is no on going reports/ issue with Box Drive. Have you checked your network connection and tried...

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• France
• May 13, 2021 18:32
• 0 votes

1. Community
2. Support Forum
3. Change email address of external user to new email. Keep all info and folders.

Hi Patrick,  Welcome to the Box Community! Please be advise that only the user of that account and his Box Admin would have the ability to update the email address linked to that external user's ac...

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• France
• May 13, 2021 18:24
• 0 votes

1. Community
2. Support Forum
3. Thumbnail for cloud only

Hi Erik,  Welcome to the Box Community! It is expected behavior that thumbnails do not show previews in Box Drive as the files are not actually downloaded to your computer yet. Thumbnails of Box fi...

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• France
• May 12, 2021 18:57
• 0 votes

1. Community
2. Support Forum
3. Box Embed Widget: Sign Up/Sign In issues

Hi there,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• May 12, 2021 18:49
• 0 votes

1. Community
2. Support Forum
3. Does upgrading to microsoft office premium affect your files currently saved within the box

Hi Freddy,  Welcome to the Box Community! I don't think upgrading to office premium would delete that files that you have saved in Box, but just to be on a safer side, you might want to contact Mic...

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• France
• May 12, 2021 18:45
• 0 votes