France

1. Community
2. Support Forum
3. Access collaboration folder via Mac finder

Hi Paul,  Welcome to the Box Community! For issues with Box Drive cache (i.e., "folders not showing up"), logging out and logging back in can actually fix it. By doing so, the application will trig...

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• France
• April 15, 2021 20:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost Box

Hi James,  Welcome to the Box Community! Have you tried to uninstall then reinstall the Box app on your computer? If you haven't yet, can you try this and see if this allows you to access your fold...

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• France
• April 15, 2021 18:57
• 0 votes

1. Community
2. Support Forum
3. Create Report on User sign in methods

Hi Admin,  Welcome to the Box Community! I understand you're looking to create a report to see which users are logging in with their Box credentials and which are logging in via SSO. Currently, we ...

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• France
• April 15, 2021 18:51
• 0 votes

1. Community
2. Support Forum
3. incorrect free space

Hi there,  Welcome to the Box Community! Have you checked out this related article here, this may be related to the issue you encounter?  Storage Usage Or File Count In My Account Is Incorrect Th...

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• France
• April 15, 2021 18:46
• 0 votes

1. Community
2. Support Forum
3. The files are missing due to overdue payment, how can I have my account back to normal? The overdue payment is already made

Hi there,  Welcome to the Box Community! You will need to work with our Billing team to resolve this issue, so I went ahead and created a ticket for you for a Billing associate to help look into th...

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• France
• April 15, 2021 18:43
• 0 votes

1. Community
2. Support Forum
3. Box Location not able to trace

Hi Ravi, Welcome to the Box Community! My apologies for the delay in responding to your concern, but I'd like to check if you have already resolved this issue or if you are still having issue acces...

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• France
• April 15, 2021 18:41
• 0 votes

1. Community
2. Support Forum
3. Refund Request

Hi Jasmine,  Welcome to the Box Community! It looks like your refund request has been addressed on a ticket with out Billing team. If you have any questions regarding this, please continue working ...

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• France
• April 14, 2021 21:07
• 0 votes

1. Community
2. Support Forum
3. Retrieval of BOX Files from Resourced Employee Who Didnt't Transfer Before Leaving Company

Hi Cynthia,  You can find the contact email of your Box Admin under your Account Settings > Account > *scroll down* to Account details.You may also contact your internal helpdesk to point you to th...

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• France
• April 14, 2021 21:03
• 0 votes

1. Community
2. Support Forum
3. Managing collaborators through Box drive

Hi Peter, Welcome to the Box Community! We apologize for the frustration and we appreciate your input on how we can improve your user experience. If you have any product feature request or suggesti...

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• France
• April 14, 2021 20:57
• 0 votes

1. Community
2. Support Forum
3. Excel Online Saves as Read Only

Hi Teri,  Welcome to the Box Community! This seems more on an issue on Excel online side rather than on Box side. I found this third party sources of the same nature of the issue you reported, can ...

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• France
• April 14, 2021 20:21
• 0 votes