France

1. Community
2. Support Forum
3. Sync folders/files failed, documents missing

Hi Dawson,  Welcome to the Box Community! This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an ...

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• France
• March 26, 2021 18:45
• 0 votes

1. Community
2. Support Forum
3. Box Desktop Sync on Mac M1 Chip

Hi All,  Just to give everyone here a quick update, we have released a Public Beta of Box Drive that is compatible with new Apple devices with M1 chips today.   Any Box user can access this without...

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• France
• March 25, 2021 22:48
• 0 votes

1. Community
2. Support Forum
3. When exactly does Box Drive work on MacBook Air with M1 chip?

Hi All,  We are excited to announce that we have released a Public Beta of Box Drive that is compatible with new Apple devices with M1 chips today.  Any Box user can access this without signing the...

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• France
• March 25, 2021 22:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Search Parameters in Box

Hi Mark, Welcome to the Box Community! Have you checked out this KB article on Searching for Files, Folders, and Content?   Search Indexing Box has a secure index for content much like the index ...

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• France
• March 25, 2021 21:59
• 0 votes

1. Community
2. Support Forum
3. Box Drive losing documents and folders

Hi Dan,  Welcome to the Box Community! Logging out of Box Drive completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log...

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• France
• March 25, 2021 21:53
• 0 votes

1. Community
2. Support Forum
3. Add a table in Box and with simultaneous update

Hi Vanessa,  Welcome to the Box Community! You can use Box Notes if you would like to create tables with the ability to update concurrently with your collaborators. More information can be found in...

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• France
• March 25, 2021 20:57
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

Hi there,  Welcome to the Box Community! To help with your concern, I went ahead and created a ticket for you with our Billing department to help with your billing/ payment information. Please chec...

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• France
• March 25, 2021 20:43
• 0 votes

1. Community
2. Support Forum
3. Notification when shared file is already in use

Hi Jasmin,  Welcome to the Box Community! We currently do not have the feature you asked about, however we have some recommendations that may help such as using the enhanced Lock/Unlock feature on ...

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• France
• March 25, 2021 20:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Where is Box.com Icloud based?

Hi Maria,  Welcome to the Box Community! I understand that you would like to ensure your data is stored in your region for compliance with GDPR regulations and Box do offer a feature called "Box Zo...

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• France
• March 25, 2021 20:17
• 0 votes

1. Community
2. Support Forum
3. Box Groups limit

Hi Vincent,  Welcome to the Box Community! To help address your questions related to creating groups in this post, I went ahead and subimtted a ticket for you with your support team. Kindly check ...

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• France
• March 25, 2021 19:42
• Edited
• 0 votes