France

1. Community
2. Support Forum
3. Box Sync do not sync all folders

Hi Kadija,  Welcome to the Box Community! If you have content that appears in Box.com but is not appearing locally, the parent folder may be partially synced. When a parent folder is partially sync...

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• France
• March 10, 2021 19:53
• 0 votes

1. Community
2. Support Forum
3. hyperlink in boxnote

Hi Federico, Welcome to the Box Community! Unfortunately, we don't currently offer the feature you asked about. If this is something you would like to be able to do, I would highly recommend submit...

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• France
• March 10, 2021 19:49
• 0 votes

1. Community
2. Support Forum
3. Uploading Password Protected Documents to Box

Hi Piraye,  Welcome to the Box Community! To clarify is member trying to preview the file or is he actually opening it on his desktop Excel app? If the user is trying to preview this file is Box, b...

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• France
• March 09, 2021 22:10
• 0 votes

1. Community
2. Support Forum
3. City of Gig Harbor Co-Admin Acct.

Hi Heidi,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and creat...

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• France
• March 09, 2021 21:54
• 0 votes

1. Community
2. Support Forum
3. I do not have a Comment Box in My Activities column - how do I get it to appear?

Hi Elaine,  Welcome to the Box Community!   This is definitely not expected behavior and would be something our Support team can investigate with you and may require specific account information.  ...

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• France
• March 09, 2021 20:54
• 0 votes

1. Community
2. Support Forum
3. Can you add folders to an existing Retention Policy?

Hi Kim,  Welcome to the Box Community! Please be advised that after you create a policy you cannot edit the policy's Time Period, Policy Type, or Apply Policy To. Once a policy is created, you cann...

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• France
• March 09, 2021 20:36
• 0 votes

1. Community
2. Support Forum
3. 30 second video (AVI) is only 1 second when uploaded to Box

Hi Jill,  Welcome to the Box Community! This would be something our Support team would like to investigate with you and may require specific account information.     It seems you already have an op...

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• France
• March 09, 2021 20:21
• 0 votes

1. Community
2. Support Forum
3. Box Edit/Tools can't open the file

Hi there, Welcome to the Box Community!   This would be something our Support team would like to investigate with you and may require specific account information.     I've gone ahead and created ...

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• France
• March 09, 2021 20:17
• 0 votes

1. Community
2. Support Forum
3. Box Drive *still* doesn't work on Mac M1

Hi Robin,  Welcome to the Box Community! We have previously announced that the Beta for Drive on M1 devices is now available for Enterprise customers. The Beta will be rolled out to enrolled Enterp...

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• France
• March 09, 2021 18:31
• 0 votes

1. Community
2. Support Forum
3. File version link inquiry

Hi Diane,  Box overwrites a file and and updates the version each time you: use the Upload New Version button on the Web app upload a file into a folder that has an existing file with the exact sa...

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• France
• March 09, 2021 18:18
• 0 votes