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Box Edit/Tools can't open the file

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4 comments

  • France

    Hi there,

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
     
    Please check your email for details and updates.
     
    Thanks for your patience!
     
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  • VIJAYPAL GOPU

    Hello team,

    I have been using box for the past 6 months and it was working fine.

    For the past 4 days, while trying to open excel, word etc. files the following message pops up. Refer Screen Shot-1.

    Tried downloading and install box tools and it doesn't install. - Refer Screen Shot-2

    Screen Shot-1

    Screen Shot-2

    Request your help to fix this.

    Thanks

    Vijay

    +91 9703244567

     

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  • VIJAYPAL GOPU

    Hi,

    Any updates on the issues that I am facing...How can I fix this? Please suggest.

    Thanks,

    Vijay

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