France

1. Community
2. Support Forum
3. Customise a folder background?

Hi Richard,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about.  If this is something you would like to be able to do, I would hig...

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• France
• December 12, 2022 13:49
• 0 votes

1. Community
2. Support Forum
3. Downloading into Excel

Hi Lisa,  Welcome to the Box Community, I'm happy to help! Are you trying to open an excel file that is saved in Box into your Excel desktop application? If yes, you would have to install the Box f...

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• France
• December 09, 2022 21:36
• 0 votes

1. Community
2. Support Forum
3. Storage issue

Hi Travis,  We sincerely apologize for the inconvenience! Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is something our engi...

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• France
• December 09, 2022 19:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. No longer able to add website links

Hi Michelle,  Welcome to the Box Community, I'm happy to help! To save/ add weblinks into your Box account, you can use Box Bookmark feature.  To learn more about this feature, please take a look a...

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• France
• December 09, 2022 19:15
• 0 votes

1. Community
2. Support Forum
3. Are there any issues with using Box for Excel spreadsheets that contain complex formulas, Visual Basic code, or passwords?

Hi Thomas,  Welcome to the Box Community, I'm happy to help! Have you checked out this support article on Box Preview: https://support.box.com/hc/en-us/articles/360044195013-Introducing-Box-Preview...

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• France
• December 09, 2022 18:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage issue

Hi Travis,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• December 09, 2022 17:23
• 0 votes

1. Community
2. Support Forum
3. Recover old Box account

Hi Esosa,  Welcome to the Box Community, I'm happy to help! Box Support can help recover a deleted user up to 1 year with request by an admin/co-admin on the account. Also, it sounds like your emai...

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• France
• December 09, 2022 17:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not able to login

Hi Pijush,  Welcome to the Box Community, I'm happy to help! Can you please try these steps to resolve this issue and let us know how it goes? Restart your computer Quitting Box Drive / Relaunc...

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• France
• December 09, 2022 17:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. reduce my current number of licenses

Hi Tomo,  Welcome to the Box Community, I'm happy to help! If you would like to reduce the number of purchased seats (licenses) from your subscription, kindly have the account administrator submit ...

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• France
• December 09, 2022 13:55
• 0 votes

1. Community
2. Support Forum
3. "Something went wrong" error when adding collaborators

Hi John,  Can you try to logout from your Box account and then clear your browser cache, and then try this again? Let us know how it goes and if you have questions. Best, 

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• France
• December 08, 2022 22:06
• 0 votes