France

1. Community
2. Support Forum
3. Box Drive Idle CPU Usage

Hi Colin,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• December 07, 2022 18:12
• 0 votes

1. Community
2. Support Forum
3. BOX folder errors/cannot access BOX

Hi Lesley,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue accessing your Box Folders on your desktop. I checked your profile, and it looks like you ar...

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• France
• December 07, 2022 18:10
• 0 votes

1. Community
2. Support Forum
3. Web page, can't see document previews

Hi Fedeke,  You may have plugins or extensions on your safari browser that is preventing you from viewing files in Box. Can you try disabling those following this article: https://support.box.com/h...

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• France
• December 07, 2022 18:07
• 0 votes

1. Community
2. Support Forum
3. Multiple files missing from Box folders and collections

Hi Victoria,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue with missing files in your Box. The best way to determine what happened to your files woul...

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• France
• December 07, 2022 18:04
• 0 votes

1. Community
2. Support Forum
3. Installation of Windows version 2.3 of Box Drive

Hi Vlad,  To confirm, are you looking to change the location where Box Drive stores its app data or cached files? If yes, unfortunately this is currently not supported.  You may have seen this arti...

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• France
• December 07, 2022 17:11
• 0 votes

1. Community
2. Support Forum
3. Web page, can't see document previews

Hi Fadeke,  Welcome to the Box Community, I'm happy to help! To make sure that every angle is checked, can you try these initial troubleshooting steps and see if it helps? Please ensure the web br...

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• France
• December 07, 2022 16:48
• 0 votes

1. Community
2. Support Forum
3. There are open files that are preventing Box Drive from starting.

Hi David,  Welcome to the Box Community, I'm happy to help! Can you try restarting your PC and then restart Box Drive and see if that helps? If the issue persists, please try to clean uninstall Box...

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• France
• December 09, 2022 17:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost folder

Hi Maurice,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've...

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• France
• December 06, 2022 19:20
• 0 votes

1. Community
2. Support Forum
3. Can't log in due to error with email address

Hi Brandy,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• December 06, 2022 19:15
• 0 votes

1. Community
2. Support Forum
3. Installation of Windows version 2.3 of Box Drive

Hi Vlad,  Welcome to the Box Community, I'm happy to help! Box Drive version 2.3 is actually an old version of Box and version 2.29 is the latest version and what we recommend that you install as i...

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• France
• December 08, 2022 22:59
• Edited
• 0 votes