France

1. Community
2. Support Forum
3. BOX Drive broken with update

Hi Karen,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a...

• View comment
• France
• January 13, 2021 19:44
• 0 votes

1. Community
2. Support Forum
3. Box Drive File System using a massive amount of system memory

Hi HF,  Welcome to the Box Community! Have you tried logging out of Box Drive yet? Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again a...

• View comment
• France
• January 13, 2021 19:41
• 0 votes

1. Community
2. Support Forum
3. recover deleted files

Hi Franziska,  Welcome to the Box Community! If you need assistance recovering deleted items from your Box, you may submit a ticket and reach out to Box support team by clicking on the “Contact Su...

• View comment
• France
• January 12, 2021 22:18
• -1 votes

1. Community
2. Support Forum
3. Payment Renewal

Hi Steve,  Welcome to the Box Community! This will require our Box Billing associate to work directly with you. Please submit a new ticket here and someone will reach out to you to help look into t...

• View comment
• France
• January 12, 2021 22:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to see Data Size of Synced Folders

Hi David,  As mentioned, you can determine on the path below on your Mac the actual local space that Box Drive is taking up OS X: /Users/<USERNAME>/Library/Application Support/Box/Box/cache I wo...

• View comment
• France
• January 12, 2021 22:11
• 0 votes

1. Community
2. Support Forum
3. No confirmation code

Hi Tanya, Welcome to the Box Community! This will require our Box Support team to work directly with you so I've gone ahead and created a ticket for you with our support team. Please check your ema...

• View comment
• France
• January 12, 2021 22:08
• 0 votes

1. Community
2. Support Forum
3. How to see Data Size of Synced Folders

Hi David,  Welcome to the Box Community! If you are using Box Drive, to determine the actual local space that Box Drive takes up, you need to examine the properties of Box's cache folder: Windows...

• View comment
• France
• January 12, 2021 20:03
• 0 votes

1. Community
2. Support Forum
3. Symbolic Links in BOX drive

Hi JD, Welcome to the Box Community! Unfortunately, the items you listed are actually some of the programs that Box Drive/ Box Sync will not sync and will be ignored or blocked. "Ignored files" inc...

• View comment
• France
• January 12, 2021 19:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive select folders

Hi there,  Welcome to the Box Community! The ability to selectively sync folders to show like in Box Sync is currently not a feature available in Box Drive. There is an existing feature request sub...

• View comment
• France
• January 12, 2021 18:50
• 0 votes

1. Community
2. Support Forum
3. Excel Keeps crashing

Hi Eric,  Welcome to the Box Community! May I know what application you use to open your excel file? Is it on your Microsoft excel desktop app or via Excel online? Do you mind providing more inform...

• View comment
• France
• January 11, 2021 22:54
• 0 votes