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Box Status

Payment Renewal

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怒田裕也
  • Edited

Hello!

I am having a lot of trouble renewing payments on my Business account.

There was an error while processing your request.
We were unable to process your payment information. Please double check that all fields are filled out correctly and try again. If you need assistance, please visit support.box.com.

Even if I fill in the information that I originally registered, I still get the error as above. Does anyone know how to solve this

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3 comments

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  • Official comment
    Howard

    Hello,

    This seems like you need help with our billing support team to help check in on this issue with you. I have created a ticket with you and you should receive an email following with the next steps.

    Thanks for your time on the Community1

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  • Steve Dawson

    good morning. 
    I am having the exact same issue as above. 

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  • France
    • Edited

    Hi Steve, 

    Welcome to the Box Community!

    This will require our Box Billing associate to work directly with you. Please submit a new ticket here and someone will reach out to you to help look into this:https://support.box.com/hc/en-us/requests/new

    Best,

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