France

1. Community
2. Support Forum
3. Different members see different numbers of files in certain folders.

Hi Evelyn,  Welcome to the Box Community! If you have members that see different number of files in a certain folder, the first thing you want to confirm is where are they viewing these files, are ...

• View comment
• France
• November 20, 2020 21:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. MacOS one account can access drive, other account errors out

Hi John,  Welcome to the Box Community! Have you tried to manually reset your Box Drive by following the steps in this article?: https://community.box.com/t5/Getting-Started-with-Box-Drive/Using-Bo...

• View comment
• France
• November 19, 2020 22:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Transfer videos from Vimeo

Hi Christine,  Welcome to the Box Community! Box does have integration with Vimeo where you can upload videos directly from your Box account to Vimeo and start sharing them with the world. However,...

• View comment
• France
• November 19, 2020 22:25
• 0 votes

1. Community
2. Support Forum
3. File p7m

Hi Pesavento,  Welcome to the Box Community! I checked to see if .P7M is on the list of Files supported on preview but did not see it on the list. To see a full list of supported file types and fon...

• View comment
• France
• November 20, 2020 22:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Disable pages and scroll through all files?

Hi Elsa,  Welcome to the Box Community! The Infinite Scroll feature should now be available on the new UI. The New UI is a new rich, yet simplified, experience that enables you to effortlessly orga...

• View comment
• France
• November 19, 2020 18:56
• 0 votes

1. Community
2. Support Forum
3. Request a refund.

Hi Mohammad,   Welcome to the Box Community! This will require Box Billing team to work directly with you. I've gone ahead and created a ticket for you so that an agent can work directly with you o...

• View comment
• France
• November 19, 2020 18:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Close Account

Hi there,  Welcome to the Box Community!  The steps in this article walks you through on how to cancel/ delete your Box account: Canceling Your Box Account Thanks again for posting and let us know...

• View comment
• France
• November 19, 2020 18:32
• 0 votes

1. Community
2. Support Forum
3. How to copy a Excel file into box?

Hi Natalie,  Welcome to the Box Community! Have you checked this article on Moving and Copying Files & Folders? This may be relevant to your problem with the next steps!If this did not help, do you...

• View comment
• France
• November 19, 2020 18:17
• 0 votes

1. Community
2. Support Forum
3. “Box Sync quit unexpectedly” several times a day

Hi Peter,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a...

• View comment
• France
• November 18, 2020 20:34
• 0 votes

1. Community
2. Support Forum
3. enabling users to change their own password

Hi Chris,  Welcome to the Box Community! You can find the steps in this article on how to disable/enable the Primary Email Restrictions: https://support.box.com/hc/en-us/articles/360044193273-Best...

• View comment
• France
• November 18, 2020 20:13
• 0 votes