France

1. Community
2. Support Forum
3. automatic save from MS word to Box

Hi Nir,  Welcome to the Box Community, I'm happy to help! You need to download the setup package for Box for office desktop integration plugin in order to open and save files from Box in your MS of...

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• France
• November 11, 2022 22:13
• Edited
• -1 votes

1. Community
2. Support Forum
3. Newly-invited user: "Access expires [in 1 month]" - can't extend

Hi Randy,  Welcome to the Box Community, I'm happy to help! Please be advised that only Folder owners may extend the expiration date of any collaborator invited to the folder as mentioned in this a...

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• France
• November 10, 2022 17:44
• -1 votes

1. Community
2. Support Forum
3. I want to disable two-step authentication.

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that your colleague is unable to login to Box due to the 2FA verification code. To assist on this, can you please have your ...

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• France
• October 27, 2022 20:27
• -1 votes

1. Community
2. Support Forum
3. Can't receive reset emails

Hi Felix,  Welcome to the Box Community, I'm happy to help! Have you checked out this article for tips on troubleshooting issues with Email notification in Box: https://support.box.com/hc/en-us/art...

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• France
• October 26, 2022 18:47
• -1 votes

1. Community
2. Support Forum
3. Migrate Individual box account to M365

Hi Steven,  Welcome to the Box Community, I'm happy to help! If you need to migrate your individual Box account into a Corporate or Enterprise Box instance, this can be done following the steps in ...

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• France
• October 24, 2022 21:32
• -1 votes

1. Community
2. Support Forum
3. box.zendesk.com refused to connect.

Hi Paul,  Welcome to the Box Community, I'm happy to help! Can you clear your browse cache and try this again in your account? Here is an article that walks through how to do this on the different ...

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• France
• October 24, 2022 19:02
• -1 votes

1. Community
2. Support Forum
3. Not receiving email notifications

Hi Paul,  Welcome to the Box Community, I'm happy to help! Have you checked your spam/ junk or other email folders for the email notifications from Box? We also have some tips on this article if yo...

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• France
• October 24, 2022 18:59
• -1 votes

1. Community
2. Support Forum
3. アプリケーションBOXが開けない

Hi Ide,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be ...

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• France
• October 11, 2022 19:42
• 0 votes

1. Community
2. Support Forum
3. Error uploading file

Hi Hank,  Welcome to the Box Community, I'm happy to help! As far as I know as long as the user has the necessary permission, they should be able to upload the file in Box in this situation. Howeve...

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• France
• October 05, 2022 16:44
• Edited
• -2 votes

1. Community
2. Support Forum
3. Make sure the storage account is provisioned in Open / Add a Place and that you have the necessary permissions

Hi Jamie,  Welcome to the Box Community, I'm happy to help! We have seen this happen to one of users who was running an old version of MS application.  Can you make sure to update your MS apps to t...

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• France
• October 04, 2022 18:29
• 0 votes