France

1. Community
2. Support Forum
3. "Create Word" does not work

Hi Anthony,  Welcome to the Box Community, I'm happy to help!  To make sure that every angle is checked, can you try the following troubleshooting tips: Clear the cache and cookies for your browse...

• View comment
• France
• September 30, 2022 21:05
• -1 votes

1. Community
2. Support Forum
3. I am facing a critical issue of .stl file not getting previewed in the box previewer. Its been a week I did not get any resolution

Hi Craig,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team can investigate with you and may require specific account information. I see that you alread...

• View comment
• France
• September 12, 2022 20:22
• -1 votes

1. Community
2. Support Forum
3. Slow upload speed

Hi Heidi,  Welcome to the Box Community, I'm happy to help! I went ahead and created a ticket on your behalf with the Product Support team to help look into this. Kindly check your email for detail...

• View comment
• France
• September 07, 2022 18:47
• -1 votes

1. Community
2. Support Forum
3. Connect two excel online workbooks

Hi Joris, Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about. Furthermore, since the Excel online application is owned by Microsoft...

• View comment
• France
• September 06, 2022 15:51
• -1 votes

1. Community
2. Support Forum
3. I uploaded some checks that I have deposited to our Bank Account - But Unfortunately Some Checks in the Batch are Stale Dated?

Hi Jennifer,  Welcome to the Box Community, I'm happy to help! Please refrain from posting your personal information in this thread as this forum is open to the public. Should you have any billing ...

• View comment
• France
• August 30, 2022 19:03
• -1 votes

1. Community
2. Support Forum
3. Changed My phone Number and Now I can't login

Hi Cachunga,  Welcome to the Box Community, I'm happy to help! If you can’t access the email address associated with your Box account, we recommend either contacting your email service provider (ES...

• View comment
• France
• August 26, 2022 18:58
• -1 votes

1. Community
2. Support Forum
3. Unsubscribe

Hi Yves,  Welcome to the Box Community, I'm happy to help! We apologize for the inconvenience. I went ahead and submitted a ticket on your behalf to privacy@box.com regarding your unsubscribe reque...

• View comment
• France
• August 20, 2022 01:18
• -1 votes

1. Community
2. Support Forum
3. Login in two box accounts (business and NGO)

Hi Mirjam,  Welcome to the Box Community, I'm happy to help! There is currently no option to switch on multiple accounts when accessing your Box accounts from a web browser. That means you would ha...

• View comment
• France
• August 20, 2022 01:14
• Edited
• -1 votes

1. Community
2. Support Forum
3. unsubscribe

Hi Everyone,  Welcome to the Box Community! I apologize if my response created any confusion. It’s my understanding that you’d like to generally unsubscribe. We’re working to honor your unsubscribe...

• View comment
• France
• August 19, 2022 23:27
• Edited
• -1 votes

1. Community
2. Support Forum
3. Invite Not Working

Hi Matthew,  Welcome to the Box Community, I'm happy to help! Do you encounter a specific error message when trying to access a shared content? Do you mind sharing a screenshot of that here so we c...

• View comment
• France
• August 17, 2022 20:13
• Edited
• -1 votes