France

1. Community
2. Support Forum
3. Storage limit not reached but can't upload files

Hi Katherine,  Welcome to the Box Community! Correct! If you are a Personal Lite Box user, you are allowed to store up to 10GB of contents into your Box. File uploads count towards the storage of w...

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• France
• October 29, 2021 18:43
• Edited
• -2 votes

1. Community
2. Support Forum
3. Box sorting used to default to "Updated" but now is alphabetical?

Hi Deanna,  Welcome to the Box Community! You can sort your files and folders by Name, Update Date, and Size. Simply click the appropriate header to sort. Unfortunately, there isn't a way to  to sa...

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• France
• October 06, 2021 20:06
• -2 votes

1. Community
2. Support Forum
3. Download speed

Hi Everyone,  Welcome to the Box Community!   I understand that you are experiencing slow download of your files in Box. This would be something our Box Support team would like to investigate with ...

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• France
• October 01, 2021 22:53
• -2 votes

1. Community
2. Support Forum
3. Getting Notifications of Files Deleted on Shared Folders

Hi Jiffie,  Welcome to the Box Community! Running a report might be handy to investigate incidents such as this. Admins with access to the Reporting menu can to run a User Activity report to see wh...

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• France
• September 13, 2021 21:05
• -2 votes

1. Community
2. Support Forum
3. Box Drive folder location

Hi Mike,  Welcome to the Box Community! Changing the location of Box Drive into an external harddrive is currently not supported as stated in our support article here:  https://support.box.com/hc/...

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• France
• August 23, 2021 19:36
• -3 votes

1. Community
2. Support Forum
3. Image previews

Hi Mark,  Welcome to the Box Community! To confirm, are your users using Box Drive to access these images? If yes, this could be due to these limitations: For Windows users: Thumbnails of Box fil...

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• France
• July 16, 2021 18:16
• Edited
• -2 votes

1. Community
2. Support Forum
3. MACOS 11.4 BETA (20F5055c) - Box Drive's system extension failed to load.

Hi Everyone,  Welcome to the Box Community! We've received similar reports of some users who recently upgraded their macOS to ver. 11.4 and this was resolved by uninstalling Box Drive > restart you...

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• France
• May 27, 2021 18:59
• Edited
• -2 votes

1. Community
2. Support Forum
3. Is there a way to permanently hide the sidebar?

Hi  Nancy,  Welcome to the Box Community! At present, there is no way to permanently hide the sidebar in your Box account.   If this is something you would like to be able to do, I would highly re...

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• France
• May 11, 2021 21:36
• Edited
• -3 votes

1. Community
2. Support Forum
3. downloading a file

Hi Shontel,  Welcome to the Box Community! Sorry to hear about the issue with your download. To make sure that every angle is checked, I will need you to do the following: Try to clear cache and c...

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• France
• April 28, 2021 19:00
• Edited
• -2 votes

1. Community
2. Support Forum
3. Sharing without login

Hi Steve, Welcome to the Box Community! If you wish to share your Box files to your clients without requiring them to sign up for a Box account, you may create a Shared link with link access set to...

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• France
• April 21, 2021 20:10
• -3 votes