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1 comment

  • France

    Hi Shontel, 

    Welcome to the Box Community!

    Sorry to hear about the issue with your download. To make sure that every angle is checked, I will need you to do the following:

    • Try to clear cache and cookies from your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Try using different browsers and see if it makes any difference when downloading the file.
    • Try disabling add-ons or extensions on your browser/s
    • Please make sure that 3rd party cookies is enabled in your browser

    If you are still having issues, please go ahead and submit a ticket with our support team by clicking on the “Contact Support” link just above this page so they can help you investigate.

    Best,

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