France

1. Community
2. Support Forum
3. Update keeps failing. Logs sent.

Hi William,  Welcome to the Box Community, I'm happy to help! Sorry to hear about the trouble with Box Drive updates. To resolve this, please follow the steps provided in this article to 'Manually ...

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• France
• November 18, 2022 21:04
• 0 votes

1. Community
2. Support Forum
3. Suspicious account activity

Hi Kylie,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

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• France
• November 18, 2022 19:45
• 0 votes

1. Community
2. Support Forum
3. Lost phone with Authenticator App

Hi there,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

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• France
• November 18, 2022 19:43
• 0 votes

1. Community
2. Support Forum
3. Need access

Hi Naveen,  Welcome to the Box Community, I'm happy to help! I understand that the owner of this folder has left your organization and you need access to it.  To request access to this content, y...

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• France
• November 18, 2022 19:41
• 0 votes

1. Community
2. Support Forum
3. Upload exceeds storage quota

Hi there,  Welcome to the Box Community, I'm happy to help! This message doesn't always pertain to the storage quota of the person uploading to Box. You can get this message if you upload to a fold...

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• France
• November 21, 2022 18:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi there,  Welcome to the Box Community, I'm happy to help! It looks like you may have experienced a behavior similar to what is described in this article about your storage:  Storage Usage Or Fil...

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• France
• November 18, 2022 19:19
• 0 votes

1. Community
2. Support Forum
3. Restore deleted ghost folder

Hi Andres,  Welcome to the Box Community, I'm happy to help! The issue you encounter with your storage seems related to what is described in this article:  Storage Usage Or File Count In My Accoun...

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• France
• November 18, 2022 19:13
• 0 votes

1. Community
2. Support Forum
3. Are Tags Case Sensitive?

Hi Danielle,  Welcome to the Box Community, I'm happy to help! The behavior you reported appears to be expected for right now, Tags are case sensitive. This has been brought up to the attention of ...

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• France
• November 18, 2022 19:09
• 0 votes

1. Community
2. Support Forum
3. The storage value used is incorrect.

Hi Fuji,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• November 18, 2022 14:53
• 0 votes

1. Community
2. Support Forum
3. Space not reclaimed after deleting files

Hi Everyone,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• November 18, 2022 14:52
• 0 votes