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3 comments

Date Votes
  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    It looks like you may have experienced a behavior similar to what is described in this article about your storage: 

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • john james

    the storage use in my account is incorrect can you run the script

    [personal information--redacted]

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  • France
    • Edited

    Hi John, 

    Welcome to the Box Community and I'm happy to help!

    I went ahead and ran the script to recount and show the correct storage usage on your account.

    Let me know if there is anything else that I may assist you and I will help you!

    Regards, 

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