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1. Community
2. Support Forum
3. My disk shows about 8.9GB full even when there are only about 1.2GB of files.

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• October 04, 2022 16:01
• 0 votes

1. Community
2. Support Forum
3. Folders not Syncing from mac to box

Hi Cortney,  Welcome to the Box Community, I'm happy to help! May I know what macOS are you on and what version of Box desktop application are you running? Can you check if the Box Application you ...

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• France
• October 04, 2022 15:55
• 0 votes

1. Community
2. Support Forum
3. Box Drive not syncing/unable to download files

Hi Kenneth,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue with Box Drive. Upon checking here, it looks like you are part of an organization that requ...

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• France
• October 03, 2022 18:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not receiving confirmation email and password for new account

Hi Robert,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email fo...

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• France
• October 03, 2022 18:50
• 0 votes

1. Community
2. Support Forum
3. Contacting Billing

Hi Nina,  Welcome to the Box Community, I'm happy to help! I understand that you've mistakenly bought another license, and wish to cancel your account. To cancel your account, please follow the ste...

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• France
• October 03, 2022 18:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. PDF Preview not available from iphone browser

Hi Mark,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on Box for iOS Frequently Asked Questions?: https://support.box.com/hc/en-us/articles/360043693834-Box-f...

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• France
• October 03, 2022 18:42
• 0 votes

1. Community
2. Support Forum
3. Account is not linking to my company's enterprise account

Hi Jessie, Welcome to the Box Community, I'm happy to help! I checked your profile and I see that your email is linked to a Personal Free Box account. If you need to migrate this account into an En...

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• France
• October 03, 2022 18:37
• 0 votes

1. Community
2. Support Forum
3. Password protected files won't open - although I created the password!

Hi Elizabeth,  Welcome to the Box Community, I'm happy to help! There seems to be a confusion here with the password that you create upon signing up for a Box account and the password of a document...

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• France
• October 03, 2022 18:34
• 0 votes

1. Community
2. Support Forum
3. Box Drive App Issue - Windows 10

Hi Sean,  Welcome to the Box Community, I'm happy to help! Can you perform the following to attempt and remove all the traces of Box Drive on your computer and then reinstall the app?: Quit Box Dr...

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• France
• October 03, 2022 18:27
• 0 votes

1. Community
2. Support Forum
3. Server error when downloading folder

Hi there,  Welcome to the Box Community, I'm happy to help! Its possible that you might be hitting some scale limit with your download as I noticed your profile is linked to a Personal  Free Box. F...

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• France
• October 03, 2022 18:23
• 0 votes