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My disk shows about 8.9GB full even when there are only about 1.2GB of files.

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My disk shows about 8.9GB full even when there are only about 1.2GB of files. Even when I had deleted nearly all files, and removed them from Trash (after waiting a month), it still showed about 8GB full. Any ideas why?

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  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • Box User

    It worked, thank you! 

    Just wondering, why its not done for all accounts anyway?

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