France

1. Community
2. Support Forum
3. No more previews????

Hi Susan,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• November 01, 2021 23:05
• 1 vote

1. Community
2. Support Forum
3. Merging version history of two files

Hi Roberto,  Thanks for joining in on this thread and for your post! The feature you are inquiring is currently not supported with Box Version history. Your best option is to download all the versi...

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• France
• November 01, 2021 23:02
• 1 vote

1. Community
2. Support Forum
3. box file sharing

Hi Roger,  Welcome to the Box Community! It looks like you are looking to hide collaborators in a folder. If you invited people in your folder to collaborate, you will have the option to "Hide Coll...

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• France
• November 01, 2021 19:23
• 1 vote

1. Community
2. Support Forum
3. Refund

Hi Donna,  Welcome to the Box Community!   This may require our Billing team to work directly with you so I went ahead and created a ticket for you so that an associate to help look into your reque...

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• France
• October 29, 2021 18:40
• Edited
• 1 vote

1. Community
2. Support Forum
3. Shared boxlinks and changing document location

Hi Conny,  Welcome to the Box Community! Moving a file into another folder directory does not break the original shared link. The only time the link changes is if you remove the link and re-enable ...

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• France
• October 22, 2021 18:34
• 1 vote

1. Community
2. Support Forum
3. capacity size that boxdrive

Hi Ryotaro,  Welcome to the Box Community! Box Drive's cache size limit is set to 50% of your available local disk space with a maximum limit of 25GB and a minimum of 1GB.  If you would like to lea...

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• France
• October 21, 2021 19:02
• 1 vote

1. Community
2. Support Forum
3. Invited Collaborator cannot access Box

Hi Scott,  Welcome to the Box Community!   This would be something our Box Support team would like to investigate with you and may require specific account information.    I've gone ahead and crea...

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• France
• October 20, 2021 18:20
• 1 vote

1. Community
2. Support Forum
3. “Box” can’t be opened because the original item can’t be found.

Hi there,  Welcome to the Box Community! Can you try to manually reset the Box Drive application on your Mac to see if this will help resolve the issue? The steps can be found in this article: Manu...

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• France
• October 13, 2021 20:28
• 1 vote

1. Community
2. Support Forum
3. メール通知について

Hi there,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to as...

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• France
• September 29, 2021 18:53
• 1 vote

1. Community
2. Support Forum
3. Where do I find storage usage

Hi there,  Welcome to the Box Community! You will find how much storage you have used and how much is left under your Account Settings (click the bubble with your avatar on the upper right side of ...

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• France
• September 22, 2021 19:17
• 1 vote