AJ
- Total activity 3364
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Recent activity by AJ-
Hi Erin, Welcome to the Box Community! I'm sorry to hear that you lost access to the previous version. Since you are under a free account, Unfortunately, this feature is not available. Though it s...
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Hi Lisa, Welcome to the Box Community! This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set th...
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Hi Jeremy, Welcome to the Box Community, This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504. Best,
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Hi Conrad, Welcome to the Box Community, To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account Sett...
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HI Sam, Welcome to the Box Community, I'm happy to help. "This shared file or folder link has been removed or is unavailable to you." This error typically is caused by one of 3 things: Incorrect...
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Hi Jim, Welcome to the Box Community! At Box we allow users to reactivate their accounts up to 120 days after deactivation. After this time the account and content are queued for permanent deletio...
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Hi Jeremy, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Bo...
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Hi Finance, Welcome to the Box Community! It looks like you are uploading files to a shared folder whose account has reached the upload limit. It's important to note that shared folders enforce th...
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Hi David, Welcome to the Box Community! This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check your email fo...
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Hi Caitlin, Welcome to the Box Community! If you can’t access the email address associated with the Box account, we recommend either reaching out to the email service provider (ESP) to regain acc...