AJ

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  • Total activity 3360
  • Last activity
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  • Followed by 4 users
  • Votes 3
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Activity overview

Latest activity by AJ

  • AJ commented,

    1. Community
    2. Support Forum
    3. Account storage reached

    Hi Stela, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

  • AJ commented,

    1. Community
    2. Support Forum
    3. I didn't create this account.

    Hi Claude, Welcome to the Box Community! I’m happy to help. I see that this account was already deactivated by you. Best,  

  • AJ commented,

    1. Community
    2. Support Forum
    3. Locked out of my account

    Hi John, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check...

  • AJ commented,

    1. Community
    2. Support Forum
    3. Change Company Name on Business Account

    Hi there, Welcome to the Box Community! I'm happy to help. Can you please go to your Box Admin console> Enterprise Settings> Custom Setup > Company Profile.  This will NOT update your company's nam...

  • AJ commented,

    1. Community
    2. Support Forum
    3. Box Sync folder empty, but Storage space used at 80%

    Hi Antonio, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by goi...

  • AJ commented,

    1. Community
    2. Support Forum
    3. Storage Reset Please

    Hi Tim, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going t...

  • AJ commented,

    1. Community
    2. Support Forum
    3. 17a-4 Letters

    Hi Janelle, Welcome to the Box Community! I'm happy to help. I see that we’ve already addressed your request via ticket #2837653. Please reach out if there’s anything else we can assist with! Best,

  • AJ commented,

    1. Community
    2. Support Forum
    3. Over Charge my Amex Card

    Hi there, Welcome to the Box Community! I'm happy to help. Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 08...

  • AJ commented,

    1. Community
    2. Support Forum
    3. Storage limit is incorrect

    Hi Dominic, Welcome to the Box Community! I'm happy to help. Since you are a managed user I suggest that you contact your Box admin to provide you the necessary storage for this account.  Best,

  • AJ commented,

    1. Community
    2. Support Forum
    3. Incorrect used size on my Box account

    Hi José, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going ...