AJ

1. Community
2. Support Forum
3. Incorrect Data Storage Amount

Hi Jarad, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box con...

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• AJ
• 3 years ago
• 1 vote

1. Community
2. Support Forum
3. Deleted files not freeing up space

Hi Jeremy, Welcome to the Box Community!    I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Bo...

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• AJ
• 3 years ago
• 1 vote

1. Community
2. Support Forum
3. Box Drive Disconnecting

Hi Lizzy, Welcome to the Box Community!  What is your Box Drive's version? Please check this article to update Box Drive. https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updat...

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• AJ
• 3 years ago
• 1 vote

1. Community
2. Support Forum
3. I cannot cancel my account

Hi Andrey, Welcome to the Box Community!  This would be best addressed by our Cancellations Team at cancel@box.com.    Please check this helpful article from our Box Product Support page about "...

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• AJ
• 3 years ago
• 1 vote

1. Community
2. Support Forum
3. Incorrect free space

Hi Tobias, Welcome to the Box Community!    I ran a script to fix the file size count in  your used storage and should be seeing the right file size count. You can check this by going to your B...

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• AJ
• 3 years ago
• 1 vote

1. Community
2. Support Forum
3. Storage does not match display

Hi, Welcome to the Box Community!  I ran a script to fix the file size count in  your used storage and should be seeing the right file size count. You can check this by going to your Box console...

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• AJ
• 3 years ago
• 1 vote

1. Community
2. Support Forum
3. Storage Usage shown in my Account Is Incorrect

Hi Björn, Welcome to the Box Community!  I ran a script to fix the file size count in  your used storage and should be seeing the right file size count. You can check this by going to your Box c...

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• AJ
• 3 years ago
• 1 vote

1. Community
2. Support Forum
3. Account storage reached

Hi Stela, Welcome to the Box Community! I'm happy to help. I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going...

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• AJ
• 1 year ago
• 0 votes

1. Community
2. Support Forum
3. I didn't create this account.

Hi Claude, Welcome to the Box Community! I’m happy to help. I see that this account was already deactivated by you. Best,  

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• AJ
• 2 years ago
• 0 votes

1. Community
2. Support Forum
3. Locked out of my account

Hi John, Welcome to the Box Community! I'm happy to help. This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon. Please check...

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• AJ
• 2 years ago
• 0 votes