Halina Lipinski
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Recent activity by Halina Lipinski-
I ended up figuring out myself! It was a MAC issue. Go to Finder then Settings/Preferences and Advanced and choose 'show all filename extensions'
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We have replied to our support email 5 days ago and have not heard back from them! The one downside to this program is your customer service - I do not have time to keep chasing the support people ...