Aira

1. Community
2. Support Forum
3. Recover Files

Hi there,  Welcome to the Box Community!  Box stores files and folders you place in the trash for a certain period of time.  That default period is 30 days, although Box administrators of business ...

• View comment
• Aira
• March 20, 2023 02:56
• 1 vote

1. Community
2. Support Forum
3. Storage reported as full, but is not

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know i...

• View comment
• Aira
• March 08, 2023 12:11
• 1 vote

1. Community
2. Support Forum
3. Storage Limits Are Wrong

Hi there,  Welcome to the Box Community! Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. Let me know i...

• View comment
• Aira
• March 08, 2023 11:56
• 1 vote

1. Community
2. Support Forum
3. change primary email

Hi there,  Welcome to the Box Community!  To change your email address, you need to add the new email address as a secondary email first. To do that, kindly follow the step below:  To add an email ...

• View comment
• Aira
• February 24, 2023 00:09
• 1 vote

1. Community
2. Support Forum
3. How To Adjust the API Interval for Box Sync

Hi there,  Welcome to the Box Community! For API concerns, please refer to the article below:  https://developer.box.com/reference/ Thanks!

• View comment
• Aira
• February 20, 2023 00:11
• 1 vote

1. Community
2. Support Forum
3. Box drive will not upload or download files

Hi there,  Welcome to the Box Community!  For me to check, may I please have a screen recording of your workflow? Also, you may refer to this article for supported files:  https://support.box.com/h...

• View comment
• Aira
• June 28, 2022 23:51
• 1 vote

1. Community
2. Support Forum
3. Confirm email address when creating an account

Hi there,  Welcome to the Box Community! If you are able to login to your account and using Box accordingly, it is good to go.  Thanks! 

• View comment
• Aira
• June 27, 2022 02:11
• 0 votes

1. Community
2. Support Forum
3. HELP please

Hi there,  Welcome to the Box Community!  For me to check, may I please have a screenshot of what it looks like when you accessed the file? Also, may I know what file type are you trying to preview...

• View comment
• Aira
• June 13, 2022 00:42
• 1 vote

1. Community
2. Support Forum
3. File Request: Can you prefill metadata via url parameter?

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

• View comment
• Aira
• May 31, 2022 23:20
• 0 votes

1. Community
2. Support Forum
3. Unpredicted metadata_query_restricted

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates.  Thanks!

• View comment
• Aira
• May 15, 2022 23:57
• 1 vote