Aira

1. Community
2. Support Forum
3. is it possible to restrict access to a subfolder without affecting parent folder?

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• June 20, 2022 00:06
• 0 votes

1. Community
2. Support Forum
3. email notification

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• June 20, 2022 00:01
• 0 votes

1. Community
2. Support Forum
3. Storage says 13gbs but I have no files at all

Hi there,  Welcome to the Box Community!  I have cleared your storage and your storage count should be updated. You may check this article as to why this issue occur: https://support.box.com/hc/en-...

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• Aira
• June 19, 2022 23:58
• 0 votes

1. Community
2. Support Forum
3. 接続できません

Hi there,  Welcome to the Box Community! At the moment, we're only able to offer full email and phone support in English. We apologize for this limitation -- please contact us in one of these langu...

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• Aira
• June 19, 2022 23:53
• 0 votes

1. Community
2. Support Forum
3. Available storage not accurately reflected. Please run script to fix the bug!

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• June 19, 2022 23:48
• 0 votes

1. Community
2. Support Forum
3. delete a custom app

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• June 19, 2022 23:45
• 0 votes

1. Community
2. Support Forum
3. I have several folders showing a red dot. The posts that I've read suggest right-clicking to diagnose why it is happening, but I'm not finding any instructions. How do I recalibrate syncing my Box Drive folders?

Hi there,  Welcome to the Box Community!  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thanks!

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• Aira
• June 19, 2022 23:26
• 0 votes

1. Community
2. Support Forum
3. Can't view content

Hi there,  Welcome to the Box Community!  From what I can see on my end, it looks like you have a collaborated folder. If you cannot view a file, I would suggest to directly communicate with the ow...

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• Aira
• June 19, 2022 23:17
• 0 votes

1. Community
2. Support Forum
3. Download folder fail

Hi there,  Welcome to the Box Community!  If you are encountering problems downloading files from your Box account, we recommend you try Updating your browser to the latest version Clearing your b...

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• Aira
• June 19, 2022 23:08
• 0 votes

1. Community
2. Support Forum
3. Cannot open a PDF in Adobe. I get an error message.

Hi there,  Welcome to the Box Community!  To open a PDF file with Adobe Acrobat for Box: In your Box account's window, click the file's name.  Box displays the file in the preview window. In the u...

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• Aira
• June 17, 2022 02:53
• 0 votes