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We invite you to search our extensive self-help information on our Support site or start or join a conversation in our Community.

Please review our list of known issues prior to submitting a support case.

Please ensure your Box account timezone is set correctly so that we may address your request as efficiently as possible. You can set your account timezone here.


Providing the API Key / Client ID for your Custom Application will help expedite the triage process. Please do not share the Client Secret.

Helpful information to include: 1) What steps can be followed to reproduce this? 2) When did you first see the issue?

What is the impact to your business? Refer to our priority definitions: https://support.box.com/hc/en-us/articles/360044195493-Product-Support-Priority-Definitions

Learn more about our priority definitions

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