Storage Limit Reset request

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  • Дмитрий Тулупов

    Hello,

    It also shows the wrong amount of occupied space. The amount stated is larger than it actually is. I don't know how to fix it.

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  • France

    Hi Everyone, 

    Welcome to the Box Community, I'm happy to help!

    The issue you encounter seems related to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used both on your accounts, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • Дмитрий Тулупов

    Thank you very much France.
    Now the data is showing correctly.
    Sincerely,
    Dmitriy.

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