Box Status

Unauthorized user / hacked

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S’abonner
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Box User

I received a notification my box account was accessed by an IP address I am unfamiliar with across seas. Is there a way to identify what files were viewed or files that were downloaded? And is there way to send a support ticket?

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  • AJ

    Hi there,

    Welcome to the Box Community! I'm happy to help.

    To check your information on account logins. Please go to Account Settings> Security.

    Please check also on what files you might have shared and this may be the notification that you have received.

    To know more about notifications. Please go to this links.

    https://support.box.com/hc/en-us/articles/360044194613-Using-the-Box-Notification-Center

    https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#h_01GKQJA759FBJNMWCNV7S3Z3WB

    Best,

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  • Box User

    Thanks I appreciate the links. I went into my security tab to see the activity and I only have 1 line in there.. I'm pretty sure whoever got in hit the "Forget all" button. Why is that button even available?? The notifications I would 

    Is there any way to send a support ticket.. I've been endlessly looking and going in loops at this point. 

    Thank you for any help.

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  • Box User

    Check your recents files, that’s how I knew someone got into my acc, hope this help a bit, that’s how I knew someone got into my stuffs

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