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Box Drive for Mac

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Patrick Casciato

Been using box drive for 2 years, now can't open it. It keeps prompting me

"Box Drive has encountered a problem that requires you to manually reset Box Drive.If the problem persists, please contact Box Support to further troubleshoot the issue."

I've manually reset twice and the problem persists. I keep getting the same prompt.

I contacted support and all it said was to manually rest again. Not helpful. Please help me solve this as soon as possible. I need it for work. Thanks, Patrick Casciato

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  • Rona
    • Modifié

    Hi Patrick, 

    Welcome to Box Community! 

    Since resetting Box Drive didn't help can you completely uninstall it? 

    • You may follow these steps to uninstall Box Drive. 
    • Reinstall Box Drive through box.com/resources/downloads. 

    Hope it helps! Let us know how it goes. 

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