The page cant load after login

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Henry Ding

• 12 mars 2021 03:04

After I login in the box on my computer, the page fail to load. Although I try to use different browser on different devices, it still.

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  France

  • 12 mars 2021 18:58

  Hi Henry, 

  Welcome to the Box Community!

  Can you try the following initial troubleshooting tips to resolve this issue?

  • Try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
  • Try logging in to your Box Account using different browsers and see if it makes any difference when accessing Box.
  • Try disabling add-ons or extensions in your browser.

  Let us know how it goes and feel free to write back in if you have questions!

  Best,

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  Siddharth Saini

  • 3 février 2022 14:45

  Hi, 

  I am experiencing the same issue since yesterday. 

  I have cleared the cache and cookies and also tried different browsers, I have also disabled extensions but the issue is still coming.

  Please could you help ?

  Thanks,

  Siddharth 

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