Box Status

Wrong free space

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Lorenzo Costa

I deleted all the files in the account and emptied the trash but the free space reported is incorrect.

My account profile says I have used 8,6 GB out of 10,0 GB and the API says that I have reached the limit of my account (Error: storage_limit_exceeded).

Please you can check my account? ID: 12849246752

Thanks

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3 commentaires

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  • France

    Hi Lorenzo,

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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  • Clean Sheet

    I tried the link in that article for Box Support and it sends me here AND NOT to a location for you to run the script on my account.

     

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  • Clean Sheet

    My account is 17339261. Please update the space used, it should be zero and you are reporting 17.1GB. I did do an upgrade for more space for a specific project that has ended so I cancelled the upgrade. That was more than one full month ago and the stats are still wrong.  It appears that you keep files in the account for a period of time after they are deleted from trash. I figured that time period would be 30 days, but that is clearly not the case. Please correct my account stats so I can reuse my account. Right now I cannot use it with paying for an upgrade that I do NOT need at this time.

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