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Matthew Ciccotto

• 4 mai 2023 15:16

I keep getting this message when trying to view a relatively small file. (short video or PDF) . I am on Chrome and it has been working fine in the past.

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  Matthew Ciccotto

  • 4 mai 2023 16:58

  For a video file.

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  Rona

  • 10 mai 2023 00:07

  Hi Matthew, 

  Welcome to Box Community and glad to help! 

  Sorry to hear about your issue accessing your box file(s) and at this point, did you already tried the following? 

  • Kindly use your alternate browser.
  • Make sure your browser's up to date. 
  • Clear your cache and cookies, here are the steps. 
  • Make sure your firewall is configured.
  • Disable your plugins/add-ons/extensions in multiple browsers. 
  • Restart your machine. 

  Hope it helps! 

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