Box sync not working with vpn activated.

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  • Rona

    Hi Peter, 

    Welcome to Box Community and I’m here to help!

    • Has it ever worked before? 
    • Did you try to use a different machine with the same VPN enabled? If yes, is the issue recurring? 
    • Try to uninstall and re-install Box Drive. 

    Hope it works! 

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  • Peter Sacreas

    Hi Rona,

    1) Yes, it worked before.

    2) I have a MacBook Pro, an iPad and a iPhone. All with the same VPN (NordVPN). And I used all different available protocols of NordVPN on all devices. The same occurs on all devices. 

    3) I have logged out of my account, I have uninstalled Box Drive and re-installed it before contacting support with the earlier post.

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  • Miles Barel

    I have the same issue with Nord VPN.  Is there some sort of configuration available that will bypass the VPN?

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  • MCSimeoni

    Let's continue with this discussion! I recently signed up with a new VPN provider (Surfshark this time) and I've been having no end of issues with my Box account's 'synched' files/folders. As soon as I save/add/move an entry I'm getting an error when updating. I've done the same as previous users with restarting, reinstalling and trying different protocols, including asking Surfshark for guidance. In the meantime I'm "pausing" VPN when using my Box account under MacOS Catalina between 5 and 30 minutes in order to properly and securely updating files in the so-called "synched" environment. 

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