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Hi,
I'm collaborating with a large group of people and whenever I try to share - even with just one person - I get this error message.
I am a co-owner of the folder and another co-owner can share just fine. We've checked all the settings and can't understand why I can't, but they can.
The max number of people I tried to share with at one time was 5.
I understand this may be a security "feature" but Box is supposedly a collaboration platform, that is hindering me from collaborating and securely sharing files.
Has my account been blocked in some way? Can you unblock it? How long do I have to wait.
Also can you please advise what the suggested maximum number of collaborators I should share this folder with at once is? Is there a per day limit, if so, what is that?
Any help would be appreciated.
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Hi Emma,
Welcome to Box Community and glad to help!
Please be informed that a user can invite 100 people to collaborate on a file and maximum of 8,000 people for a folder. At this rate, you may try these browser specific troubleshooting steps to fix your issue.
- Try using your alternate browser, machine and network connection.
- Clear your browser's cache and cookies.
- Make sure both your Operating System and browser are supported by Box (https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Policy-For-Browser-And-OS-Support).
- Disable your plugins, Add-Ons and/or Extensions
- Restart your machine.
Hope it helps!
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