Client is getting a blank screen when trying to access a shared folder
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My client, who has been accessing the shared folder for years, today is unable to access this. They are getting a blank screen only. Does anyone have any answers?
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Hi Holly,
Welcome to Box Community and glad to help!
You may use these troubleshooting steps to fix your blank screen issue,
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
- Verify that you are using one of our recommended operating systems.
- Restart your machine.
- Check if your firewall is configured.
- Disable your Plugins,Add-Ons,Extensions in multiple browsers.
Hope it helps!
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I did all of that and still get a white page when going into a shared folder. I changed my password, cleared my cache, used a different browser, and restarted. I still get a blank white page when I try to get into the folder I need to enter on BOX. I am very frustrated
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