Box supports the most recent major releases of the following web browsers and desktop/mobile operating systems (OS). If you are experiencing interface issues, try updating your browser or OS to the latest version.
Web browsers:
The end of support for any browser includes the browser in compatibility mode or any other version of compatibility mode that represents the browser.
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Microsoft Edge
- The latest two versions of the new Microsoft Edge (Chromium-based)
- Box Tools (Box Edit and Device Trust) and Box Notes are not supported on the legacy version of Microsoft Edge (non-Chromium).
- Safari - The two latest major versions on macOS (as specified in the OS section below).
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Firefox - The two latest major versions.
- Firefox versions more than two major versions old, including ESR (Extended Support Release) versions, are not supported
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Chrome - The two latest major versions.
- Box Tools v3 is not supported in Chrome v66+. Please update to Box Tools v4 to continue using Box Tools (Box Edit and Device Trust) in Chrome v66+.
Certain applications will not function in browser modes that do not support cookies (e.g. incognito mode in Google Chrome), or browsers configured to prevent the creation of cookies.
Operating systems (OS):
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Windows & Windows Server - The two latest major versions (64-bit)
- Box Sync does not support NTFS data deduplication, even if it is enabled in Windows.
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macOS - The two latest major versions. For Mac devices with Apple Silicon chips:
- Box Drive is natively supported on Apple Silicon devices.
- Box Tools is natively supported on Apple Silicon devices
- Box Sync is not supported on Apple Silicon devices
- Android - All versions of Android released within the last three years.
- iOS and iPadOS - The two latest major versions.
Please Read:
Microsoft ended support for Windows 10 on October 14, 2025. After this date, Windows 10 no longer receives free security updates, bug fixes, or technical support.
Enterprises can purchase Microsoft’s Extended Security Updates (ESU) program to continue receiving critical security patches for a limited time.
Box continues to support Windows 10 users but cannot guarantee full compatibility or complete troubleshooting, even for devices enrolled in ESU, as security and compatibility risks will increase over time.
For more information, please see: Windows 10 End of Support: What It Means for Box Users
Notes:
- Each time a new version is released for general availability, Box begins supporting the update and continues supporting the most recent prior version. For all versions before that, Box ends support.
- Box provides this Standard End of Life (EOL) policy for browsers and OS for transparency.
- Box reserves the right to make exceptions from this policy (Examples: if conflicts arise or for security reasons).
- Box recommends keeping all Box applications (Box Sync, Box Drive, Box Tools, etc.) on the most recent available version at all times. If you run into issues with an older version, there may be fixes in the new version that could solve the problem. Our Product Support team will recommend this as a first step during the support process if you have not updated.
- Box will end support for 3rd party dependencies on the same day that the vendor ends support for the given software. Box will make reasonable efforts to provide at least 3 months lead time to upgrade to the supported version of 3rd party libraries/software. However, there may be exceptions to this policy where the EOL timeline might be accelerated (Example: security vulnerabilities in the 3rd party software).
- Box supports IPv4 and IPv6 versions of the IP protocol in dual-stack mode. Box tracks the Zendesk external site, which does not support IPv6-only clients.
- For more information on Box upload limits, see How Does Box Measure Bandwidth Usage?