There was a problem completing your request. Pleases try again & We’re sorry, the preview didn’t load. Please refresh the page
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Hope someone can help.
1. There was a problem completing your request. Pleases try again -->This has been happening over one week. It has happened when deleting a folder or file.
2. We’re sorry, the preview didn’t load. Please refresh the page -->This has been happening over one week as well. It has happened when reviewing a file. (file still can be uploaded)
Can someone please help? Thank you!
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Hi Jessi,
Welcome to Box Community and glad to help!
Please follow the troubleshooting steps below to address your errors.
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
- Use different browsers, machine and/or network connection.
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
- Verify that you are using one of our recommended operating systems.
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Hope it helps!
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