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New user not being sent Welcome Email

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Mark Button

We have a new user, brought in via sync to AzureAD. They did not receive a Welcome Email.   When attempting to login to BOX, we can only get to the 'verify your account' page but no email is ever sent.
We have waited over 24 hours and verified nothing is quarantined in our email filter.

Please have support reach out for the specific user account details.

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  • Rona

    Hi Mark, 

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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  • FFAdmin

    Rona Did you find a fix for this?  I have the same issue.  

     

    Matthew Elliott

     

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