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Unable to download files from Box

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Heidi Ecklund

When we try to download files in Box, the following message appears. "We’re sorry, the preview didn’t load. This document may be protected"

What needs to be done to download files listed in our Box? I have selected all download options available on the Box Site.

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  • Rona
    • Modifié

    Hi Heidi, 

    Welcome to Box Community and glad to help!

    Could you please troubleshoot using these steps? 

    Let us know how it goes. 

    Thanks for posting!

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