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Email already used in a Box account but not associated with an enterprise

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Patrick Craven
I am trying to setup a user within our company. I am getting the error “ Email already used in a Box account but not associated with an enterprise”. I cannot find a solution to this problem.
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  • Rona

    Hi Patrick, 

    Welcome to Box Community and glad to help!

    This prompt means the user you're adding an existing Box user. You can follow these steps and let us know in this forum how it goes. 

    Hope it works!

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