Cannot Share Link or Invite People

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Ji Seop Kim

5 janvier 2024 23:48

I am unable to share a link or invite people for a project named Project Popsicle. I am the owner and editor of the folder.

When I try to invite people or create share link, the below error signs show up:

- There was an error getting the shared link for this item

- There was a problem while completing your request. Please try again.

I've tried logging in again but I still cannot share link or invite people. Please assist.

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Ji Seop Kim

8 janvier 2024 17:33
still having the same issue, can someone help here please?
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Rona

8 janvier 2024 21:51
Hi there,

Welcome to Box Community and glad to help!

Kindly run these troubleshooting steps to resolve your issue and try again.
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
- Verify that you are using one of our recommended operating systems.
- Try using different browsers, network connection and/or machine.
Hope it works!
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Anson Chan

9 mai 2024 15:38
I have same issue, i tried clearing browser's cache and using other browsers but it still does not work.
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