Cannot create account
RéponduHello,
I am unable to create an account for <personal information-redacted>. I cannof locate an existing account for this user under Managed Users or External Users. Thank you,
Jeff Abare
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Hi Jeff,
Welcome to Box Community and glad to assist!
The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.
To successfully add the user, please follow the fix posted from this article.
Hope it works!
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