"1 user failed to be added" Message When Adding Managed User

When trying to add a new Managed User in the Admin Console, you may run into the following message after pressing Save:

When hovering over the yellow exclamation mark, you will also see this message:

Root Cause

The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already has a personal account associated with that email address.

You receive the “1 user failed to be added” message so that you can acknowledge our warning message that “Groups and Folders selection, as well as User Settings for existing Box users, will be available after the user(s) accept their invite.”

Resolution Steps

After receiving the initial error message "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

This will send the user an email invite as well as a message in their Box account that they've been invited to join your Box enterprise account. Once the user accepts the invite they will be rolled into the enterprise.

1. Web Application Pop-up:
   
   
   
2. Email Invitation:
   

If you need to add this email address as a user's secondary email you will have to:

1. Invite the user to your enterprise: This step will give the your organization's Box account control of the account, which is required for the next step.
2. Delete the account: Deleting this account in the admin console will free up the email address to then be added as the user's secondary email.
3. Add the email address as a secondary email.

In the event the user can no longer access this account, please contact Box Product Support and we will be happy to help!