Invitation mail not delivered
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We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So could you please delete the affected users from suupression list?
Below is the link for the article that I read.
Troubleshooting Issues with Email Notifications – Box Support
Regards,
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Hi Miina,
Welcome to Box Community and glad to assist!
We can only confirm if the user is in suppression list by having him/her to contact Box Support.
We'd love to further assist!
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Hi Rona
The affected user doesn't have Box account now, so he cannot contact to Box support directly.
Could you please raise the ticket on behalf of him?
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