Preview not working
Répondu
Hi,
I have a Mac and Box on safari. I used to be able to preview files in Box I cannot see Microsoft or pdf files, but can still preview images. When I open the file, it says, "Cannot access uninitialized variable." I can download them on my computer.
Fran Zell
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Hi Fran,
Welcome to Box Community and glad to assist!
To correctly preview your Box files, please check the following,
- Updating your browser to the latest version
- Clearing your browser's cache
- Make sure you're using the most recent major releases of the following web browsers and desktop/mobile operating systems (OS).
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
- Restart your machine
Hope it helps!
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